After receiving your order, you may find something which does not align with what you had expected at the time of placing the order. The items are returnable within 14 days of post receiving the order. The item must be returned in its original condition and unused, along with its original packaging and the tags maintained to ensure feasible return.

To return the item, you need to login to your Azaro account and go through the order history. Now choose the item you need to return and click the button. After that, prepare your item for the return by repackaging it in its original packaging and undertake the process carefully which includes assembling the accessories, manuals, or any freebies in case if you have received any. Now your package is ready for return. 

Once we receive back the item, our quality control will check if the package meets our return criteria to avoid any hassle. Your refund will enter the processing stage once the item is approved by the team. We undertake these inspection sessions to ensure the maintenance of the quality of our services. The refund may appear in your account in some time which depends on your bank or payment provider.

Sometimes, it's not about a defect or fault in the item which persuades you to return it. But, customers may not find the color or size appealing and according to their interest preference. To facilitate you in this regard, we offer the exchange services where you can initiate a return for the original item and place the order for your desired one. You can get your favorite item with required size and color with our flexible exchange service.

In case you accidentally receive any damaged or defective item, we suggest you to contact our customer support team immediately. We ensure a quick response and act promptly to resolve the issue. As a result, you will get a replacement item as soon as possible or your amount will be fully refunded in your account.

Azaro partners with reliable courier service providers to facilitate the feasible delivery and returns. However, in case any mishap occurs at courier partner’s end in failure of returning the product, we ensure resolving the issue as quickly as possible by diligently working with the courier partner. We assume liability of refunds and replacements in such cases given the verification of courier partner’s failure. Moreover, the customers are advised to keep the proofs of return shipments to feasibly make a refund/replacement claim.